Shipping Info
Delivery
Shipping Information
🔒 All orders are shipped in plain, discreet packaging. No store name or product description visible on the outside.
Delivery Options
Standard Shipping
- Delivery time: 3–7 business days
- Free on orders over $80 AUD
- Flat rate $7.95 AUD for orders under $80
- Tracked with Australia Post or Sendle
Express Shipping
- Delivery time: 1–3 business days
- Flat rate $14.95 AUD
- Fully tracked and insured
Processing Time
Orders are dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be dispatched the next business day.
Tracking Your Order
Once dispatched, you'll receive a confirmation email with your tracking number. Track your parcel via the Australia Post or Sendle website.
What Will Appear on My Statement?
Your bank statement will display a discreet business name — not "gentleintimacy" or any product reference.
Lost or Damaged Parcels
If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us immediately. We'll investigate and resolve as quickly as possible.