Privacy Policy
Privacy Policy
Last Updated: March 2026
At Sage & Silk, we understand that discretion isn't just preferred—it's essential. This policy explains how we protect your privacy in accordance with Australian privacy laws.
Our Privacy Promise
We will never:
• Share your information with third parties
• Sell your data to marketers
• Include promotional materials in your package
• Identify our business type on external packaging
• Store unnecessary personal information
Information We Collect
Essential Information:
• Name and delivery address
• Email address
• Phone number (optional)
• Order history
Payment Information:
• Processed securely via Stripe, PayPal, Afterpay, or Zip
• We never store your full credit card details
• Card numbers are tokenised and encrypted
Technical Information:
• IP address (for fraud prevention)
• Browser type and device information
• Cookies (for website functionality)
How We Use Your Information
• Process and deliver your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing emails (only with your explicit consent)
• Improve our website and services
• Comply with legal obligations
Discretion Guaranteed
Our discreet practices include:
Packaging:
• Plain, unmarked boxes or satchels
• No branding, logos, or product descriptions
• Return address: "S&S Distribution"
• Courier has no knowledge of contents
Billing:
• Charges appear as "SAGE AND SILK" or "S&S AUSTRALIA"
• No product descriptions on statements
• No category indicators that reveal business type
Communications:
• Emails from generic addresses
• No explicit subject lines
• Unsubscribe available anytime
Data Security
We implement comprehensive security measures:
• SSL encryption on all pages
• PCI DSS compliant payment processing
• Regular security audits and updates
• Limited staff access to customer data
• Secure, Australian-based servers
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Request deletion of your data (where legally permissible)
• Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, email: privacy@sageandsilk.com
Cookies & Tracking
We use essential cookies for:
• Shopping cart functionality
• Account login
• Order processing
Analytics cookies help us improve our website. You can manage cookie preferences through your browser settings.
Third-Party Services
We use trusted providers for:
• Payment processing (Stripe, PayPal, Afterpay, Zip)
• Shipping (Australia Post)
• Email services (Klaviyo)
• Website hosting
All providers are bound by strict confidentiality agreements and comply with Australian privacy laws.
Data Retention
We retain your information only as long as necessary:
• Order information: 7 years (for tax/legal requirements)
• Marketing preferences: Until you unsubscribe
• Account information: Until you request deletion
Changes to This Policy
We may update this policy occasionally. Significant changes will be communicated via email to active customers.
Contact Our Privacy Officer
For privacy-related questions or concerns:
Email: privacy@sageandsilk.com
Address: Sage & Silk Pty Ltd, Sydney, NSW, Australia
If you're unsatisfied with our response, you may contact the OAIC at www.oaic.gov.au.