Contact Us

We're Here for You

Questions about products, sizing, or just need advice? Our all-female customer care team is here to help—with complete understanding and zero judgment.

Customer Care

Email: arther.chen@jiechu.top
Phone:
Hours: Monday - Friday, 9am - 5pm AEST
Live Chat: Available during business hours

100% Female Advisors

Every member of our customer care team is a woman who understands your questions. No awkwardness. No embarrassment. Just helpful, discreet support.

Quick Help

Track Your Order
Log into your account or check your shipping confirmation email.

Product Advice
Not sure what's right for you? Email us for personalised recommendations.

Returns & Exchanges
See our Return Policy for easy Australian returns.

Wholesale Enquiries
For boutique partnerships: wholesale@sageandsilk.com

Your Privacy is Guaranteed

All communications are:
• Handled by female staff only
• Never shared or recorded without consent
• Responded to from generic email addresses
• Stored securely and confidentially

We understand the sensitive nature of your questions and treat every enquiry with the utmost respect and discretion.

Response Times

We typically respond within 4 business hours during weekdays. For urgent matters, please call.

Visit Us (By Appointment)

Sage & Silk Studio
Sydney, Australia
Private consultations available

Press & Media

For press enquiries: media@sageandsilk.com